Shipping Policy for Buyers:
1. Shipping Methods: TeShoh Art offers standard shipping for all orders, with delivery times varying based on the destination. Expedited shipping options may be available for an additional fee.
2. Shipping Costs: Shipping costs are paid by the artist, you do not have to pay for standart shipping!
3. Order Processing: Orders are typically processed within four business days of payment confirmation. Once processed, orders are handed over to our shipping carrier for delivery.
4. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
5. Delivery Time: Delivery times vary depending on the shipping method and destination. Estimated delivery times will be two to fourteen days.
6. International Shipping: TeShoh Art offers international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
7. Delivery Address: Please ensure that your delivery address is accurate and complete to avoid delays or misdeliveries. TeShoh Art is not responsible for orders lost or delayed due to incorrect address information provided by the customer.
Return Policy for Buyers:
1. Eligibility: TeShoh Art accepts returns on most items within a 14-day window from the date of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Return Process: To initiate a return, please contact our customer service team within the return window to request a return authorization. Once approved, you will receive instructions on how to return the item.
3. Return Shipping: Return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping method for returns.
4. Refund Processing: Once TeShoh Art receives and inspects the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method, minus any applicable processing fees.
5. Non-Returnable Items: Certain items are not eligible for return, including special commissions, limited editions, open editions, and frames. Additionally, returns will not be accepted for any artwork that has been altered in any way after purchase.
Shipping and Return Policies for Sellers:
- Sellers are responsible for accurately describing their artworks and ensuring they are securely packaged for shipment.
- Sellers must arrange return shipments for damaged or misrepresented artworks in accordance with TeShoh Art’s return policy for buyers.
- TeShoh Art will process refunds to buyers for returned items based on the seller’s return policy and the condition of the artwork upon return.
Please review the full shipping and return policies on TeShoh Art’s website for additional details and specific terms and conditions. If you have any questions or concerns, please contact our customer service team for assistance. Thank you for choosing TeShoh Art for your art-shopping needs!